I was on a mission, a couple of things in the shopping center, not the other day. I was the one who is a motivated buyer. I rushed into the chain of optical stores, and at the reception desk was a middle-aged woman, talking on the phone with a friend in the process of being reprimanded or something. After that I had, he continued his career talking to her friend. Well, my short fuse, so I gave the impression that they are caught and said, "I'll come with you in a minute," and continued to talk. Readyto pop, I looked to my right and left, trying to control myself.
Meanwhile, another contract completed with a customer and I noticed my anger and said, "Can I help you?" Relieved, I started to explain that I'm looking for some fresh prescription sunglasses. That said, raised two of their colleagues. They sat down at his little desk and the installation of some standing to his right, and all three began to discuss something. Since there is "Excuse me sir" or not"I'm sorry for the interruption," I said in an irritated tone: "I know that part of the" Can I help you "forgot?" The young lady looked at me and said, "Well sir, we are committed."
I gasped and panted back to Lady # 1, and now, she hung up the phone and starts and fill out a form on a clipboard. I sigh, "Can you help me now?" To which he says softly, "Wait, I'm not good at multitasking. In addition, no other lady was to help?" So I joked, "They blew me away!" "Well," she saysin their place-out way: "Let me finish this and then I'll see if I can help you."
At this point I had enough, and muttered: "I'll be back again." To which she replies with a harsh voice: "Well sir, we are committed." Now here's the killer. There was no other customer in the shop and I was completely frustrated. My eyes are naked in the hot sun of the desert, before returning to the shop!
Why is this happening? Management, operation, management.
Somehow, these people werenever said to welcome the guests and happy. Nor was monitored their behavior, corrected or compensated for reflection "Make prospects feel welcome." Never a message that people are first to complete forms or discussions with colleagues or friends. And never say, "You should know better." They do not, if he told anyone.
Theses people, like most people feel comfortable, who do their job and are overburdened and will be paid. They are not interestedenough to change, because no one authority says anything. Feel they have too many customers - perhaps too much. "What if we lose this guy, whose looking for some help? Who cares?"
Get a Clue
The front-line salespeople and those who are in the shop there to help customers buy. Not here to fill out forms, answer phones, stock shelves, eat chit chat, eat or be employed. This is only busy when I am with the customer's face to face. Everything else(including answering the phone again) is a distant second priority. As annoying and rude and when finally someone's attention and she answered the phone and you know? If you do not have to do with it, then you need to rethink the reason for the design center again. If you are hung up for people to do nothing, then you have the message that all indicate "busy" is coming to an end as soon as a prospect (a motivated buyer) occurs.
And now I invite you to learn more.
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